Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.
During high-volume periods, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1–2 business days
Delivery delays can occasionally occur due to carrier issues, weather, or other circumstances outside our control.
Domestic Shipping
We currently ship within the United States.
If you need shipping to Alaska, Hawaii, Puerto Rico, or APO/FPO addresses, additional shipping charges and transit times may apply.
International Shipping
We currently do not offer international shipping.
Shipment Confirmation & Tracking
Once your order ships, you will receive a shipment confirmation email containing your tracking number(s). Tracking information may take up to 24 hours to update.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and accepted by the shipping carrier, responsibility for delivery transfers to the customer.
We are not liable for packages that are lost, stolen, delayed, or damaged after being marked as delivered by the carrier.
Customers are responsible for providing a secure delivery location. If tracking information shows that a package was delivered to the address provided at checkout, we are unable to issue refunds or replacements for stolen or missing packages.
If your package is missing after delivery:
- Please check around your property and with neighbors
- Contact the shipping carrier directly to file a claim
- Contact local authorities if theft is suspected
We will gladly assist customers in providing tracking details or documentation needed for carrier claims.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at [your support email].
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
- your order number
- photos of the damaged item and packaging
We will review the issue and work toward a replacement or resolution.
Contact Us
If you have questions about shipping or your order, contact us at customer.service@chriscotegolf.com.
