Return & Exchange Policy

Our Commitment

At Chris Cote’s Golf Shop, we want every golfer to be happy with their purchase — especially when it comes to clubs. If your clubs aren’t performing as expected, we’re happy to offer a follow-up fitting to help dial everything in.

Standard (Stock) Products

• Return Window: Most stock products may be returned or exchanged within 30 days of purchase (for in-store purchases) or within 30 days of the original shipment date (for online orders). Clubs returned after the 30 day window will be handled under our Trade In program for store credit.

• Condition: To receive a refund, items should be returned in clean, resalable condition. For apparel/shoes, that typically means unworn and undamaged (original tags preferred, when applicable). For equipment, include all original packaging, parts, and accessories. For clubs, product must be unused and in original plastic covering.

• Proof of Purchase: You must present a valid proof of purchase — original sales receipt, order confirmation, packing slip, or return barcode. If you lack proof, returns may be accepted as store credit at the lowest selling price.

• Refund Method: Returns with valid proof receive a refund to the original form of payment (cash, credit/debit card, or store gift card). Without standard proof, refunds are issued as store credit.

• Exclusions & Conditions: Some items may be final sale or have special return conditions (e.g., electronics, opened factory-sealed items, etc.).

Custom / Built-to-Order Products

Because custom clubs are built specifically for each golfer’s specs — by shaft selection, lie/loft angles, grip choice, etc. — they follow different terms:

• Custom Products Are Final Sale / Exchange-Only (if eligible): Unless otherwise agreed at the time of sale, custom clubs are not eligible for standard returns. Instead, if you are unhappy with performance, we may offer an exchange, re-fitting, or re-build (at our discretion).

• Follow-Up Fitting / Adjustment Warranty: If within a reasonable time after purchase the clubs are not delivering the performance you expected, bring them back for a follow-up fitting. We will work with you to address issues (e.g. lie/loft adjustments, grip changes, shaft swaps), because we want your clubs to perform for you.

• Exchanges: If a full exchange is offered (for example, if the original build can’t be remedied by fitting), you may exchange for a different configuration or model. Any price difference will be handled accordingly (price up or down).

• Limitations: Clubs noticeably worn, modified after sale, or damaged through misuse may not qualify for exchange or adjustment.

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Limited Edition / Special Release Products

• Limited edition items are final sale and cannot be returned or exchanged.
  These products are released in restricted quantities and may include:

  • Limited-run club models

  • Special-edition colorways

  • Tour-only or commemorative gear

  • Exclusive collaborations

   

  Because these items cannot be replaced or restocked, all purchases of limited edition products are final once the sale is completed.

How to Return or Exchange — Stock Items

1. Bring the item, your valid proof of purchase (receipt or order confirmation), and the original form of payment to the shop.

2. Refunds to credit/debit cards may take up to 14 business days; store credits are often processed immediately.

3. For returns without receipt: we’ll need a valid government ID — and refund will be store credit only.

Custom Clubs — What to Do If You’re Not Satisfied

• Contact or visit us to schedule a follow-up fitting or evaluation.

• Bring your original build paperwork and receipt.

• We’ll attempt to adjust or re-fit to optimize performance.

• If adjustments don’t solve the problem, we’ll discuss exchange or alternate options.